Important News about the Warranty Claims Processing System

   Since 2008, ICP has taken strategic steps
to address 
the complexity of 
warranty implementation and help dealers 
sell more products with
competitive programs. 

 

Great strides have been made in advancing the
company's warranty
processing system into
a useful tool for distributors and
dealers alike.

 

And now, ICP is ready to begin the roll-out of this important program.  
Read on to find many
of the details needed
to bring the new
warranty system to
your distributorship
and your dealers. 

            ♦  More information
    ♦  Easier access to
        information
    ♦  Better information
        up front
    ♦  Availability of
        information 24/7

  
Click below for the latest communication
about ICP's progress.

 

Implementation of the new warranty system will be approached in three phases
Phase I Phase II Phase III
 Security Set-up/Entitlement  Claims Processing - Pilot with small selection of customers  Claims Processing - Roll-out
to all customers
⇒  Now - All Customers! ⇒ 1st quarter 2012 ⇒ 2nd quarter 2012

 

 


Why You Should Assign a 
Warranty Security Administrator (WSA)
for Your Distributorship


 ► Responsible for assigning all roles in
     ServiceBench

 ► Confirms the ICP account number used
     for warranty processing

 ► Establishes your company's Access Profiles

 ► Internal security set-up based on
     responsibilites

 ► Dealer account registration

 

What's Happening Now?   Helpful Resources
Distributors receive Welcome Letter from
   ServiceBench in late November

Log in using credientials found in
   Welcome Letter

Set-up your company's Security Access
   Profiles

Set-up your company's employees

Fill in your employee security template for
   employees that need to post claims on
   multiple accounts and return to ICP

Fill in your Dealer Template or begin
    entering your dealers in ServiceBench		  

Service Bench online help at www.servicebench.com
   Click here for direct access

ServiceBench new user training

ServiceBench live chat and email

ServiceBench support line:
   1-877-4SBENCH (1-877-472-3624)

ICP support line:
   1-800-319-6514

Click here to be directed to Powerlink.
  Choose Navigator, then select
  New ServiceBench Warranty System