Verify Online Warranty System

ICP's Warranty Journey

2008 ⇒ Program test to make products
             "Easier to Sell"

2009 ⇒ Introduced maximum strength
              warranties that made it easier to 
              sell but harder to administer

2010/2011 
         ⇒  New system with accessible 
               information
              "Easier to Service" with online
               and mobile access

IMPORTANT NOTICE TO
OUR DISTRIBUTORS

The current projected timeframe to launch the Verify Online Warranty System is Q1 2011.  

In the communication tools we are using to launch the program - including the presentation during Victory Tour - we are focusing on the new Warranty Claim Form and the ability to access model and serial number information online.  

Per your comments, we are not covering the ability for dealers to process claims online.  We do, however, briefly mention that it may be a future possibility.

 

Benefits of New System

► Dealer knows the warranty coverage before 
    service is performed
► Allows dealer to service with confidence
► 24/7 online access
► Mobile access coming soon
► Better product data will be used with ICP Quality
    team to continuously improve product quality

Register Your Dealers TODAY!

► Make sure your dealers are registered before the
    new system goes live in early 2011.  Once live, 
    there will be no access to the old system.
► Use dealer account number to avoid repetitive
    entering of dealer information
► Distributor can use existing dealer account number
► Allows dealer to view online warranty coverage
    information
► If labor is being claimed, dealer MUST be
     registered in order to receive reimbursement
► Will allow dealers to use future mobile applications 

 

Start Talking to Your Dealers about 
ICP's New Online Warranty System
Need some help?  See the ideas below.


Victory Tour


► A special video presentation 
    will explain the new program 
    to dealers
► Click on the logo to be
    connected to the final 
    2010 Victory Tour schedule


Promotional Items


► Click on the brochure to
    download and print our
    introductory flier
► A small retractable counter
    banner will be shipped to each
    ICP distribution location 
    introducing Verify Online
    Warranty System

Dealer Registration Form

► Click on the form below to
    download and print a copy of 
    the registration form required 
    for dealers to take advantage
    of Verify


Warranty Information
Timely registration required for 10 year parts limited warranty and heat exchanger lifetime limited warranty. Limited warranty period is 5 years for parts and 20 years for heat exchanger if not registered within 90 days of installation. Jurisdictions where warranty benefits cannot be conditioned on registration will receive the registered limited warranty periods.

See the warranty certificate for warranty details and limitations.